Terms And Conditions

OVERVIEW

This website is operated by SA Cricket Promotions (PTY) LTD t/a CricketPRO. Throughout the site, the terms “we”, “us” and “our” refer to CricketPRO. CricketPRO offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SIZING

It is the buyer’s responsibility to ensure that the correct sizes and items are ordered here at cricketpro.co.za. CricketPRO does not take responsibility of the wrong items ordered and delivered.

BAT BREAKAGES:

Given the nature of the Sport below are various kinds of common breakages faced by a cricket bat:

Handle Breaks

Cause: General wear and tear or a possible manufacturing defect.

Solution: The bat may not be replaceable, however the handle can be replaced. Replacing the handle will not reduce performance or life of the bat. Players will have to supply their own stickers to rebrand the bat.

Crack Accross The Blade

Cause: Weak or excessively dry willow.

Solution: Replaceable at manufacturers discretion depending on the general usage of the bat. Proof of purchase with date is necessary.

Surface Crack On The Face Of The Blade

Cause: General wear and tear, use of hard cheap balls, and no proper knocking in.

Solution: NOT REPLACEABLE, the crack will not affect the performance of the bat. Repairable at the manufacturers discretion. Fitting of protective tape will reduce the damage.

Cracking On The Edge Of The Blade

Cause: General wear and tear, mistimed shots or no proper knocking in.

Solution:  NOT REPLACEABLE.  Repairable at the manufacturers discretion. Quite visible cracks can be repaired. Such cracks will not affect the performance of the BAT. Use of fibre tape will prevent such damages.

Surface Cracking To The Toe Of The Blade/Split Toe

Cause: General wear and tear. Such damages are caused due hitting hard at the Yorker at the toe end of the bat.

Solution: NOT REPLACEABLE, Repairable at the manufacturers discretion.

Shoulder Crack

Cause: Mishit or ball hitting full on the shoulder area.

Solution: NOT REPLACEABLE, repairable at the manufacturers discretion.

Moisture Damage

Cause: Such type of damage occurs as a result of use in wet conditions. It generally leads to swelling of the toe area of the blade, which after drying may well split. Fitting a toe Guard will prevent such damage.

Solution: NOT REPLACEABLE, there is no manufacturing defect in this. The damage may be repairable at the manufacturers discretion.

Damages Due To Use Of Poor Quality Cricket Ball Or Bad Usage Of Bat

Cause:

Use of Poor quality or hard cricket balls can cause damage to the blade of the bat.

It is highly recommended that only balls made by reputable manufacture be used.

Bad usage: Caused generally by hitting bat against any other hard surface other than the cricket ball.

Solution: Such damages are NOT REPLACEABLE, might be repairable at manufacturers discretion.

**Note** All the repairs will be done at manufacturers discretion and to be done at client’s cost.

Ball Breakage:

Balls are ordered by the customer’s discretion only, no balls will be replaced or repaired once purchased. It is the buyer’s responsibility to research quality of balls. We, however, guarantee that the customers will receive a true representation of the balls ordered.

RETURNS:

At CricketPRO, we want to make sure that your online shopping experience is great in terms of range, price and delivery. We understand that that there could be situations where you might want to return your purchase and we would be happy to facilitate the same as explained below.

  • I bought an item from your website. But this is not what I want. Can I give it back?

Yes, you can. However, we do have some limitations for accepting back sold goods. The date of delivery and the date of return should not be more than 7 days apart. You will receive a credit note for the same amount (Ex Shipping Charges) from CricketPRO in 7 working days after we receive the returned goods at our office and inspect it.

Please make sure that the returned item(s) is/are in an unused state along with all the product tags and labels intact.

  • What do I do? I received a broken/damaged item.

We will take back the broken/damaged product and replace it with a new one. Please send us an email to sales@cricketpro.co.za with a picture of the broken/damaged product.

If you have a query that is not covered here, please write to us at sales@cricketpro.co.za

SHIPPING:

At CricketPRO, we want to make sure that your online shopping experience is great in terms of range, price and delivery. We have collaborated with the best shipping companies in South Africa to ensure that your product reaches you on time and in the best conditions.

Here are the key terms and conditions with regards to our Shipping Policy:

Delivery Timelines

The delivery timelines for your product would depend on three key parameters –

  1. a) The nature of product you’ve ordered
  2. b) Your shipping address.
  3. c) Back Orders/Pre-Orders

In general our products are shipped within the broad range of 5 to 7 business days.

Back Orders / Pre-Orders

These are special orders placed upon receipt of payment when an item or items are not in stock or available. This option is only displayed on certain items when placing orders. You should just proceed and we will do the work back office to ensure you receive your item. *These orders are generally delivered to you between 7 and 21 Business days.

If you need more specific details with regards to delivery timelines, you may write us on sales@cricketpro.co.za and we would be more than happy to provide you all necessary information.

Shipping Charges

The shipping cost for your product/s would depend on three key parameters –

  1. a) The value of your order
  2. b) The nature of product you’ve ordered and
  3. c) Your shipping address.

Actual shipping rate would be provided on placement of order.

If you need more specific details with regards to shipping charges for a specific product, you may mail us at sales@cricketpro.co.za and we would be more than happy to provide you all necessary information.

Insurance

It is the buyer’s responsibility to insure the goods/items ordered. CricketPRO will not be held liable for unfortunate incidents occurred in transit.

If you have a query that is not covered here, please write to us at sales@cricketpro.co.za

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

PRIVACY:

CricketPRO does not give out any information to third parties for promotional or any illegal use. We do however supply our couriers with your address information so your parcel can be delivered to your address upon which the third-party courier also does not use this information to supply any other third parties. From time to time your information is used to improve on service and site visiting information.

QUERIES

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: sales@cricketpro.co.za